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Frequently Asked Questions
How long does delivery take?
Estimated delivery time is 1–2 business days inside Dhaka and 3–4 business days outside Dhaka.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery all over Bangladesh.
Can I exchange or return a product?
We offer exchanges for eligible products within 2 days of delivery. Products must be unused, with original tags and packaging. Perfumes and discounted items are not eligible for return or exchange. For full details, please visit:
Return & Exchange Policy
Do you restock sold-out items?
Yes, popular items are often restocked. Follow our updates or contact support for availability.
How can I contact customer support?
You can contact us through live chat, Facebook page, email, or phone support.
Do you offer nationwide delivery?
Yes, One Ummah BD delivers products across all districts in Bangladesh.
Have a question
Need help with your order or have a quick question? Our support team is here for you. Click the button below to chat live with a Customer Care representative for fast assistance.
Refund Processing
Once your returned package reaches us, please allow 15 Working days for your refund to be processed and issued.
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